Privacy Policy

1.1 Our Commitment

Food Online Limited ("Food Online", "we", "us", or "our") is committed to respecting Users'/ Couriers'/ Job Applicants'/ Partners'/ Investors'/ Prospects'/ Website Visitors' (jointly named hereinafter as the "Data Subjects") privacy and protecting their Personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

1.2 The Purpose of the Privacy Policy

This Privacy Policy provides information on the processing of personal data of Data Subjects who use our Platform, in accordance with the Nigeria Data Protection Regulation ("NDPR").

1.3 Possible changes and updates on the Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

2.1 Personal Information

We collect personal information that you provide to us when you:

• Create an account on our Platform
• Place orders through our Platform
• Communicate with our customer support
• Participate in surveys or promotions

2.2 Automatically Collected Information

We automatically collect certain information when you use our Platform, including:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data and browsing history
• Cookies and similar technologies

3.1 Business Purposes

• To provide and maintain our Platform and services
• To process and fulfill orders
• To provide customer support
• To improve our Platform and services
• To detect and prevent fraud

3.2 Marketing Purposes

• To send marketing communications
• To personalize your experience
• To analyze usage patterns
• To conduct market research

4.1 Third Party Service Providers

We may share your information with third party service providers who help us operate our Platform and provide services to you, including:

• Payment processors
• Delivery service providers
• Customer support providers
• Marketing and analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or to protect our rights and interests.

You have the following rights regarding your personal information:

• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to processing of your information
• The right to request data portability
• The right to withdraw consent

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

If you have any questions about this Privacy Policy, please contact us at support@foodonline.ng