Frequently Asked Questions

Follow these steps to make your first Food Online Order: (1) Go to the "Manage payment methods" section in your profile and add a debit/credit card. (2) Go back to the main screen and set the delivery address. Remember to choose the correct city from the drop-down menu. If you have a promo code, don't forget to validate it in your profile before ordering. Your Next option is to: (1) Buy something: from a restaurant by choosing from any of our partners displayed on the App. Follow the steps required and once you're finished, a Food Online Courier will accept your order and deliver it in minutes. If you need to add more than one delivery address, you'll need to place the order on our website.

The price of our service is optimized by distance, so the closer it is, the cheaper it is. If you use the "Courier" category, the app calculates the distance between the pick-up point and delivery address and only shows the total delivery cost. If you're ordering from one of the Restaurants available on the app, you can see the item's price beforehand. There will be a pre-established delivery cost depending on our agreement with the Restaurant in question, which you can see by clicking on the Restaurant.

Food Online is already available in more than 20 States in Nigeria. Check all coverage areas on our map.

Scheduling orders Do not come easier than this ! You can schedule your order and choose when you want it delivered, so that you receive it whenever is best for you! If you want to change details of your scheduled order or simply want to cancel it, you'll need to go to your scheduled order and click on "Cancel order". You won't be charged for cancelling. Once the order is cancelled, place a new one with your required items and delivery details.

You can buy and receive Freshly made Meals, as well as Snacks and drinks within your city. We mean it when we say ordering Food as become as easy as a Click and A Smile.

We accept Visa, Verve and MasterCard.

Our payment system through the app is completely safe. To further ensure your security, we avoid storing any banking data. We use the same payment platform that companies like Twitter, Shopify or Instacart use.

You can change your contact number on your profile details. Once updated, you'll receive a verification code. When confirmed, your phone number will be changed immediately. In case you did not receive the confirmation code, please contact us through the following path: Not related to an order > Verify my identity > Verify my phone number.

You can change the email address associated with your account on your profile details. Once updated, you'll receive a verification alert. When confirmed, the new email will be changed immediately.

As long as you have an assigned courier, Real Time tracking of your order is provided and communication with the courier is permitted should you have a question. If large delays are anticipated, we will notify you of this with a message at the top of the app. If a courier hasn't been assigned to your order and you'd like to cancel, you can do this yourself from your current order at no extra cost.

Our couriers use motorcycles or bikes so they can carry whatever you want, as long as it's under 9 kg in weight (3-4 shopping bags in volume) and fits in a box sized 40x40x30 cm.